PADI Quality Management

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The PADI Quality Management Department monitors the quality of PADI programs. Quality Management checks that PADI Professionals comply with PADI training standards while conducting PADI programs. This process rewards PADI Members by tracking compliments from pleased PADI Divers, and provides guidance and correction when errors turn up. Punitive measures (suspension and expulsion) result only from blatant refusal to follow training standards and corrective measures.

Quality management is both proactive and reactive. Proactively, Quality Management Department sends out questionnaires randomly to PADI Divers and analyzes the results for positive replays as well as negative replies and possible training problems. Reactively, the Quality Management Department receives and follows up on telephone calls, letters and emails from PADI Professionals, PADI Divers and consumers. Please click here to download a copy of the PADI Quality Management Procedures.

The PADI Offices welcome both positive and negative comments about PADI programs and PADI Members. Compliments and complaints help the PADI organization serve you better. To send us an email regarding Quality Management:

PADI Americas	qa@padi.com
(Canada, US and Latin Americas)
PADI Europe	training@padi.ch
(Europe, Maldives, French West Indies)
PADI International Ltd.	training@padi.co.uk
(UK, East Europe, Russia, Middle East & Africa))
PADI Asia Pacific:	traindep@padi.com.au
(Australia, New Zealand, Asia and Pacific Islands)
PADI Japan:	qualitya@padi.co.jp
(Japan)
PADI Nordic:	susanne.dolge@padi.se
(Scandinavian countries)

Quality Management Report

You should check with the list of Dive Industry members and Dive centers which, in some form or other, are not PADI members or are not authorised to conduct PADI courses in Bali.

All information is supplied courtesy of PADI.